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    skype for business auto attendant powershell Apr 07, 2016 · Unified Messaging (or UM) gives you access to voicemails in your inbox, and it allows you to create Auto Attendants for managing call transfers. I’ll right click the file to run it as administrator . We need the Teams PowerShell module, that is not present by default. You can assign Multiple numbers to an auto attendant or call queue. It is much easier to create these in the Teams Admin Centre than PowerShell. There are a few things to watch out for when building your call queues, I’ll go over how to set one up and lessons learned. I do not see an option to add an external number for call forwarding in Skype for Business. Manage holiday groups without having to open a PowerShell console. An auto attendant provides a consistent experience for callers, and consistency is crucial for good customer experience. however same doesn't works for attendant. Since the auto attendant is always there to answer, you don’t need to worry about hiring a receptionist. There is the Set-CsUser command but the LineURI parameter is restricted in Skype for Business Online PowerShell module and cannot be used. Polycom has a specific VVX phone model for Skype for Business. Within the legacy Skype for Business portal (Within the Teams Admin Centre), select Call Routing > Auto Attendants ; Select your existing Auto Attendant, or click New – the steps are the same. Dec 15, 2016 · From the recent announcement on Microsoft Tech Community here regarding Auto Attendant and call queues in SfB Online i wanted to give a quick summary on Call queues and Auto Attendant. Sep 10, 2020 · Microsoft Teams is more than just a collaboration tool. Marina and Irena finished this part of the presentation with a live demonstration of how Call Queue calls can be received on Mobile Clients. Jul 12, 2015 · One of the options exists within Exchange Online is the ability to pull out unified messaging reports and statistics on Voice Mails, Auto Attendant and other usages of Unified Messaging. Cloud Voicemail enables all Skype for Business 2019 users homed on-premises or online to have access to the same voicemail service in O365. 7. This article is a follow-up on how to perform more advanced queries to extract the Microsoft Teams and Skype for Business Online data in your tenant. One disadvantage I encountered with using . In Exchange Online PowerShell, create a new room mailbox or modify an existing room mailbox. Another feature included in the Phone System license is using voice apps such as auto attendants and call queues. Extension dialing from auto attendant. After Hours, use . Skype for Business Online/Server Feature Parity: Getting Closer! As with all new features, many thanks are owed to the Skype for Business dev team. As expected, you must have an auto attendant or call queue, which can be set up in the Teams admin centre. The default language is en-US. 3 Slide 3 4. Feb 09, 2021 · 4494279 Fix for Skype for Business 2015 and Lync Server 2013 spoofing vulnerability. * We have partnered with UserVoice, a third-party service, to host customer suggestions on SkypeFeedback. Customize for . Two of the features, "Auto Attendant" and "Call Queues," are currently available to some Jul 01, 2020 · An auto attendant can be configured for either dial by name or dial by extension, but not both. Apart from meetings and conferences, Skype for Business also enables you to share resources across users and devices. User mailboxes can receive voicemail from most third-party PBX systems, either directly (when using systems like Cisco CUCM, or Skype for Business) or via a Session Border Controller. Reach out to a Polycom Partner to get the SKU and pricing(…we happen to be a Polycom Partner) The system gives everyone a direct phone number. Click Add a number or Skype account. Jul 26, 2018 · Microsoft also plans to add a "Cloud Auto Attendant" capability (possibly a rename of "Phone System Auto Attendants") later this year that users of Skype for Business Server 2019 will be able to leverage to keep their Auto Attendant feature up to date. Sign in to Skype Manager™. Mar 28, 2017 · The release of Auto Attendant and Call Queues continues Microsoft’s recent, rapid-fire string of updates for Skype for Business Online. It's intendet purpose is to make dealing with the cmdline tool easier. Dial the auto attendant service number, ensuring you’re calling outside of your set business hours and confirm the call is forwarded to the external number. If you are using on-premises Skype for Business server and thinking about moving to Skype for Business online (which you should), and want to use the same PSTN numbers that you use in on-premises server for hunt groups Jul 31, 2017 · Skype for Business Online cmdlets PowerShell. Skype for Business Online Use the Get-CsAutoAttendant cmdlet to get information about your Auto Attendants (AA). To create a new auto attendant, go to Call routing in the left navigation, and then select Auto attendants > Add new. Nov 02, 2016 · With Skype PBX's new Auto Attendant feature create a phonetic spelling option for users so the directory assistant can pronounce names correctly. the Service Number assigned to an Auto Attendant). Skype for Business 2015 – Client Getting Started PowerShell Scripts. 76 votes Vote Vote Vote Nov 23, 2020 · Go to the Azure Automation Account just created, scroll the left menu to Shared Resources -> Modules. Two other Caller ID options are available: Change the Caller ID to be something else (e. 580 for Skype for Business Server 2015, Front End Server and Edge Server Start the Skype for Business Server Management Shell: Select Start, select All Programs, select Skype for Business 2019, and then select Skype for Business Server Management Shell. com -RegistrarPool Skypepool. The updates prepare the services as well for the upcoming features: 6. The inform… Apr 03, 2019 · Start with connecting to Skype for Business Online Powershell, use the connect-office365 module. If you are using Auto Attendants, then you will need to re-create these in Cloud Auto Attendant. It can also provide telephone services, so your users can make and receive phone calls. Scroll to the SIP Profile to which you want to assign a Skype Number and click View profile. If you didn’t use PowerShell you could create another version of the Auto Attendant in the EAC GUI (append an_1 to the original name of the Auto Attendant) and simply copy the settings one by one referring to the original Auto Attendant. In this blog article I’m going to cover the basics of the auto attendant including configuration and limitations. Oct 19, 2015 · From Skype for Business run the OCSUMUtil. The platform is sometimes referred to as S4B, SFB, SfB and Skype4B. With Windows PowerShell, you can manage Office 365 and Skype for Business Online using a single point of administration that can simplify your daily work, when you have multiple tasks to do. This ones on Auto Attendants. This is provided that no additional software versions are provided. In PBX, the Auto Attendant can receive an external call, and proxy this call to the internal extension. Cause: No Conference Auto Attendant application deployed on this Pool. 07. Nov 07, 2017 · The script does rely on the Lync or Skype for Business Management Shell modules to be installed only because it makes use of the Get-CsUser and Disable-CsUser cmdlets. But I also heard many complaints about the missing Attendant Console. The status should be: “Active Directory entry out-of-sync”. This is a very basic option that Auto Attendant, Exchange Online, KB3069206, SfB, Skype for Business Server 2015 Script: Connect to Office 365 PowerShell modalities at once by using Credential Manager for authentication Guy Bachar May 19, 2015 1 Comment Apr 25, 2017 · A good idea is to use PowerShell to create the Auto Attendants in the first place so you can simply delete and re-run the scripts in the event you ever need to. In Skype for Business Online, when a user makes an outbound PSTN call, by default the telephone number assigned to their Skype for Business Online user will be used as the Caller ID. 2152 and higher; Semi-Annual and Deferred Channel – 16. Feb 28, 2020 · Hi Youri, Please navigate to Skype for Business Admin Center, go to “Call Routing” and check the Auto Attendant’s status, if it shows “Active Directory entry missing” as below: If you have the same status, please follow the steps in the blog: Active Directory Object missing (AAD) with Teams/ Skype for Business online, then check this issue again. Choose a name for your auto attendant. Holidays. If you don’t have Exchange integration and the auto attendant goodness that comes with it, you can use a workflow as an auto attendant (interactive workflow for those playing the home game), complete with all the “Press 1 for this” and “Press 2 for that,” we have all come to know and love from a phone tree. +13125557557). NET to create the SQL connections to remote servers was the local Windows firewall blocking the connection attempt. 164 from, but can be also a shorter number, even a extension. Jun 15, 2017 · 1. When customers call my number, I want them to navigate through a selection system to better navigate to the correct department/person. For every AA, he is required to have an associated resource account. This book covers every core feature in detail complete with a hundreds of screenshots and PowerShell examples. The call is associated with one out of 5 Exchange 2016 servers and Apr 06, 2017 · Which Auto Attendant you’ll assign this queue to – You must configure the Auto Attendant before the Call Queue. When connected you have to create a the Calling Line Identity with New-CsCallingLineIdentity. For Skype consumer, please provide your feedback on our Skype Community. Map . Click on Load Data Mar 27, 2017 · Availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX. 4558385 May 2020 cumulative update 6. PowerShell Jul 26, 2019 · You must obtain new phone numbers, which can be assigned with PowerShell (with Direct Routing numbers, you should not use the Skype for Business legacy admin centre as with service numbers). Select the Dial Plan PI and click Add. The auto attendant provides a menu system for incoming calls and includes a directory search option. Oct 01, 2019 · Forward a Microsoft Teams Auto Attendant call to an external number; Yealink T56A, T58A and CP960 Microsoft Teams Review; Keeping people safe during COVID-19 using Microsoft Forms; Unable to install Skype for Business Online PowerShell Module; Mic not working in Skype for Business for iOS; Tags Forward a Microsoft Teams Auto Attendant call to an external number; Yealink T56A, T58A and CP960 Microsoft Teams Review; Keeping people safe during COVID-19 using Microsoft Forms; Unable to install Skype for Business Online PowerShell Module; Mic not working in Skype for Business for iOS; Tags b) Assign the Resource Account to the Auto Attendant or Call Queue. Oct 21, 2019 · To use an Phone System auto attendant or call queue with Skype for Business Server 2019, you will need to create resource accounts that act as application endpoints and can be assigned phone numbers, then use the online Teams admin center to configure the call queue or auto attendant. AudioData – Encoding Byte Powershell Scripts for Landis Technologies Contact Center #This script will configure a Landis Contact Center queue resource account to be used as a transfer option in a MS Teams Auto Attendant. b) Assign the Resource Account to the Auto Attendant or Call Queue. . Skype for Business Server 2015 - CU8 or Higher (Current Version is CU10 HF1) Skype for Business Server 2019 - Any version (Current Version is CU2) Nov 07, 2017 · The script does rely on the Lync or Skype for Business Management Shell modules to be installed only because it makes use of the Get-CsUser and Disable-CsUser cmdlets. Then just follow the instructions on the screen to complete the installation. Nov 25, 2019 · The new version of Skype for Business Online, Windows PowerShell Module (2046. Description. Transfer out to PSTN from auto attendant and call queues. 2242 and higher; Skype for Business 2019 volume license ; Skype for Business 2016 Desktop Skype for Business to Teams Basic Transition. Here's a picture from my Skype for Business admin center for editing the auto attendant. The New Auto Attendants & Call Queues. 77 F Configuring the Windows Server for Microsoft Office 2013 or Office 2016 . Ensure you have created a Resource Account either via the Teams Admin Center or using the below PowerShell cmdlet. Call queues can take calls directly or as a caller choice in an Auto Attendant. Auto attendants can save your business money in a couple ways. contoso. I am really excited about these two options and wanted to test them out. e. How to: Assign a Direct Routing Number to an Auto Attendant or Call Queue in Microsoft Teams Phone System. Preview of the new Skype for Business Call Analytics dashboard, which provides IT admins with greater visibility to identify and address call issues. The Solution Apr 07, 2016 · Unified Messaging (or UM) gives you access to voicemails in your inbox, and it allows you to create Auto Attendants for managing call transfers. microsoft. The script will prompt for a name to use for the new Auto Attendant and will auto-format the name as required ⚠ This script assumes you’ve already connected to the Skype for Business Online PowerShell Module. Open up the Skype for Business Online Admin Panel, Open “Call Routing”, Select “Call Queues” tab, Use “+Add new” to add a new Call Queue. Global CLI is default for all users Forward a Microsoft Teams Auto Attendant call to an external number; Yealink T56A, T58A and CP960 Microsoft Teams Review; Keeping people safe during COVID-19 using Microsoft Forms; Unable to install Skype for Business Online PowerShell Module; Mic not working in Skype for Business for iOS; Tags Windows PowerShell is all about managing users and what users are allowed or not allowed to do. Clients can run on Windows operating systems, Android phones and tablets and Apple iOS devices. ----- Example 2 ----- Be it a discussion with client, a team meeting, or a project presentation, Skype for Business, the online meeting and collaboration platform, brings everyone together. name – PromptFileName $attendant. Assign the Resource Account to the new Auto Attendant or new Calling Queue. I an now naming the username SileoMainLine234 or whatever my numbers are. Stop Skype for Business Server services. Select the Add Skype Number tab. audio files). 580 for Skype for Business Server 2015 and Unified Communications Managed API 5. Landis Contact Center and Teams/Skype for Business PowerShell (Requires Teams Service Account) At least one resource account is required to be associated with each IVR or Queue. Greeting and Menu Prompt. 5. microsoft. Those of us who use voicemail in Skype for Business face a quandary. Oct 21, 2019 · To use an Phone System auto attendant or call queue with Skype for Business Server 2019, you will need to create resource accounts that act as application endpoints and can be assigned phone numbers, then use the online Teams admin center to configure the call queue or auto attendant. . Enable . by spicehead-tk2kb. Wait a few minutes for the changes to synchronize. It can also provide telephone services, so your users can make and receive phone calls. exe file and double click to start the “install”. Full documentation: Create a Cloud PBX Call Queue – Office Support. Click + to expand the Business Hours Rules and Recordings or After Hours Rules and Recordings settings sections. A Resource Account can be either an Auto Attendant or a Call Queue, you need to specify which when creating it with the relevant ApplicationId: Auto Attendant: ce933385-9390-45d1-9512-c8d228074e07 Jul 18, 2017 · O365Engage17 - Skype for Business Cloud PBX Live Setup and Demo 1. You can download the Skype for Business module here. May 14, 2019 · You can also create your resource account with powershell. Aug 18, 2020 · The reason for this is so that during coexistence between Teams and Skype for Business On-Prem both applications need to be able to call and search for the account to access the Call Queue or Auto Attendant. I have a question about the online auto attendant. Oct 30, 2015 · Click the ‘+’ button to create a new Auto Attendant and then enter a unique Name (e. See a demo of Attendant Pro for Microsoft Teams and Skype for Business at Booth #1456 ( or watch a video demo here ) or email [email protected] Go to your Skype for Business admin panel > Call Routing > Auto Attendant. Start with checking if you have any existing Calling Line Identities in your tenant by running Get-CsCallingLineIdentity. Auto Attendant is a voice-driven menu system that's used for placing or transferring phone The Windows PowerShell module for Skype for Business Online enables you to create a remote Windows PowerShell session that connects to Skype for Business Online. Jul 19, 2019 · Auto Attendant - Complex routing of calls based on time or day or option selection e. Now you may have to wait up to 24 hours for the account to be provisioned. At that point, the products will become feature locked and they will not get any further security updates which can put organizations at risk. If anyone have a suggestion, please let me know! Any help will be appreciated! Thank you! Sep 10, 2018 · Auto Attendant is the online version of Response Groups IVR. To add it, click on Browse gallery Enter “ teams ” into the search area, the MicrosoftTeams PowerShell module will appear. Aug 22, 2019 · Create a new Auto Attendant account and give it a good username. Apr 25, 2017 · A good idea is to use PowerShell to create the Auto Attendants in the first place so you can simply delete and re-run the scripts in the event you ever need to. The key items on this are the Role and the members. g ‘Press 1 for sales…’ This is fairly straightforward process that I won’t outline here in detail. Set up a Resource Account Select the active dial plan and click the pencil icon. Previously you had to assign a paid for Phone System licence, but now we have the option to acquire a free ‘Phone System – Virtual User’ licence. Jun 17, 2016 · Next we’ll go to Skype for Business FE server and then run the OcsUmUtil. Our engineers take care of irregular administration chores in your Skype for Business Online. Although they aren’t perfect, Microsoft has made some great advancements in what they can do and how they function within Skype for Business Online and Microsoft Teams. We have Skype for Business 2015 and on-premises auto-attendants configured and working well. $callableEntityGroup = Find-CsGroup - SearchQuery "Main Auto Attendant" - ExactMatchOnly $true - MailEnabledOnly $true $callableEntity = New-CsAutoAttendantCallableEntity - Identity $callableEntityGroup - Type SharedVoicemail - EnableTranscription This example gets an Office 365 group by name using Find-CsGroup cmdlet. Now add a resource account. Use my guide by CLICKING HERE to learn how to set this up! • Skype for Business Server Software Version. In the Features menu on the left, click Skype Connect™. The first point seems perfectly fine on the surface, numbers need to be formatted in a certain way to allow the search function to work as required. Dec 20, 2010 · Setting Exchange Server 2007 / 2010 Auto Attendant’s Business Hours Schedule via PowerShell Cmdlet I’m not sure if it’s just me but I find the GUI to customize the business hours schedule from within Exchange 2007 and 2010 somewhat cumbersome to work with. Dec 27, 2019 · Hi, I am working on configuring 'dial by extension' feature in cloud auto attendant. I have already created dial plan normalization rules for extension dialing. and verifying that the field is blank. Again, open the TAC and expand voice and click on Auto Attendants. Important is, not to be confused with DIAL PLAN and EXTENSIONs! If we have our Skype for Business real work scenario: Aug 26, 2019 · Backup-TeamsConfig is a PowerShell script allowing you to backup various parts of Microsoft Teams configuration and package it up in to a single file for safe keeping - this includes policies, configurations and voice applications (inc. The New Microsoft Teams Auto Attendants & Call Queues Part 3a: PowerShell. Dec 04, 2019 · On a Skype for business Front-End Server or a Trusted Application Server, run the following PowerShell cmdlet but with using different variables. Jul 13, 2019 · Verify configuration via SfB Online PowerShell Get-CsOnlineApplicationInstance -Identity [email protected] withkeypad entry (DTMF) and Speech Recognition. However, if you changed your mind and wish to unassign this number and use it for a different purpose, you might notice that the Unassign button is greyed-out. Skype for Business Server 2015 installs SQL Server 2014 Express Edition (64-bit) for local configuration databases while SQL Server 2014/SQL Server 2012 SP2 with CU2/SQL Server 2008 R2 SP2 can be deployed for Back End databases, Archiving, Monitoring, Persistent Chat and Persistent Chat Compliance databases. I did it using a 3rd party AA setup, works very well. Specify the country of the Skype Number. Click Save. This never used to be the case in Skype for Business Online, and I hope Microsoft resolve this issue soon. exe tool which creates the contact objects for Outlook Voice Access and for the auto attendants. If you aren’t running Skype for Business Hybrid, then you will need to enable it for your organization. May 01, 2019 · Earlier this week or maybe late last week, Auto Attendants and Call Queues turned up in the Teams Admin Centre (TAC). The New Microsoft Teams Auto Attendants & Call Queues Part 2 Feb 28, 2020 · When we create a new Route, either in the Console or via Powershell, it does indeed display (in the Console and via a GetCsPstnUsage command in PS). 0. Unfortunately, there is not a corresponding Set-CsOnlineUser command available in Skype for Business Online to change the property. Auto Attendant Call Queues Hunt Group Office 365 Skype for Business Skype for Business Online SOF About the Author Brian is a Technical Consultant for Perficient’s Unified Communications practice focusing primarily on Skype for Business and Microsoft Teams workloads. At the command prompt, type: Start-CsWindowsService. Jul 14, 2015 · Yes, Auto Attendant is missing and that didn't stop me from moving all my 300+ lines onto it while not running hybrid. Unified Communications Skype for Business Server called number length Skype for Business Server 2015 databases are as same as it was in Lync Server 2013. [WAIT] zzz [WAIT] zzz [WAIT] Continue reading PowerShell Script To Migrate Users From Skype On Premises to Microsoft Teams Setting up an Auto Attendant in Microsoft Teams On 14/10/2020 13/10/2020 By sean mcavinue In Microsoft 365 , Microsoft Teams , Skype for Business Leave a comment Oct 21, 2019 · To use an Phone System auto attendant or call queue with Skype for Business Server 2019, you will need to create resource accounts that act as application endpoints and can be assigned phone numbers, then use the online Teams admin center to configure the call queue or auto attendant. Saves money. This module, which is supported only on 64-bit computers, can be downloaded from the Microsoft Download Center at Windows PowerShell Module for Skype for Business Online. Preview of the new Skype for Business Call Analytics dashboard, which provides IT admins May 03, 2019 · 4. 2 Slide 2 Tom Arbuthnot @tomarbuthnot tomtalks. Resolution: Deploy Conference Auto Attendant on this Pool. Prior to the release of the announcement feature, you set up multiple Teams auto attendants to play announcements. mp3 and I stored it in a local folder (C:\temp\audio) I will use the Skype for Business Online, Windows PowerShell Module with a user that has already the required permissions Dec 15, 2016 · Ill post two posts one for Auto Attendant and one for Call queues. Custom Voice . May 09, 2013 · Exporting and Importing Exchange Auto Attendant Prompts May 9th, 2013 Pat Richard Leave a comment Go to comments While cloning a customer’s environment in prep for a cross-forest move to a resource forest, I needed to duplicate the auto attendant configuration. Due to limited space here, please kindly refer to the article - Use the New-CsAutoAttendant cmdlet to create a new AA to get detailed instructions on this. However, Skype for Business 2019 will enable you to use the Cloud Auto Attendant feature to provide callers with customized greetings, menus and dial-by-name directory searches. At the command prompt, type the following command: Stop-CsWindowsService ; Stop the World Wide Web service. We are at the stage in the migration where nearly everything is being served on the new environment, but the Configuration Store is still on the old environment. Dec 10, 2019 · Simple and short blogpost this time to help get ready for the holidays. This never used to be the case in Skype for Business Online, and I hope Microsoft resolve this issue soon. We have a work around for this issue that keeps those lines of communications open and allows you to move to Cloud Voicemail with ease. blog May 26, 2019 · Download the SkypeOnlinePowershell. A maximum of 20 Holidays can be added to an Auto Attendant using holidays tab in UI or cmdlets. Auto Attendant Jul 30, 2017 · The first way is by doing it all manually, using a PowerShell command in Skype [ New-CsExUmContact ] New-CsExUmContact -SipAddress sip:[email protected] I've been working in several topics in IT for more than 12 years by now. Thanks to the intuitive web wizard, you can quickly design and manage your menu on your own: you can define the desired behaviours, phone numers or queues calls to redirect calls to, audio messages, timeout time and much else. The internal number in Skype for Business/ Lync should be in E. [WAIT] zzz [WAIT] zzz [WAIT] Now that the mailbox is all setup, you redirect callers to it. g. Check the status of your newly created AA and CQ entries. I'm just trying to change the text that the auto attendant reads. Jan 20, 2017 · For people calling into your business, the auto attendant’s ability to route calls to the correct party is vital to the functioning of your company. Bear in mind the settings show here are pretty much the defaults and can be changed as you choose. on Sep 27, 2020 at 17:59 UTC 1st Post. Jul 12, 2019 · 4503623 Can’t call Exchange UM Subscriber Access or Auto Attendant if the contact object is homed on a Skype for Business Server 2019 pool 4487819 Intranet URI is still filtered even if IgnoreLocal is set to True in Set-CsImFilterConfiguration in Skype for Business Server 2019 Jul 30, 2018 · Forward a Microsoft Teams Auto Attendant call to an external number; Yealink T56A, T58A and CP960 Microsoft Teams Review; Keeping people safe during COVID-19 using Microsoft Forms; Unable to install Skype for Business Online PowerShell Module; Mic not working in Skype for Business for iOS; Tags Availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX. 2. The account is created on-prem using the new-cshybridapplicationendpoint commandlet found in the Skype for Business On-Prem module. # The admin running this script will be promted to make selections based on the desired call flow of the Auto Attendant. Picture the scene. The default Value for the Path parameter assumes Skype for Business 2015 Resource Kit Tools are installed at C:\Program Files\Skype for Business Server 2015\ResKit. Two of the features, "Auto Attendant" and "Call Queues," are currently available to some These call handling features are accessible with the creation of a Skype for Business auto attendant. Jul 29, 2016 · Microsoft’s Sean Wilson and Jamie Stark just finished a live Skype Meeting Broadcast where they went over the new features coming on Skype for Business Cloud PBX. Select the new UM Dial Plan as the associated dial plan and select both settings to enable and speech-enable the auto attendant. One disadvantage I encountered with using . Link to Call queue. Assign the purchased license to the Resource Account. Skype Online Federation Fix - Once your Skype online license is enabled you may start to experience issues with Federation when communication with users of Skype for Business Online. I've seen the documentation that explains how to create an instance of the auto attendant, make some changes, and then use "Set-CsOrganizationalAutoAttendant" to affect the changes. Call Flow Manager brings all the functionality of the Response Group service into a single user interface Sep 10, 2020 · Microsoft Teams is more than just a collaboration tool. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity. 2: 09 . BusinessHoursWelcomeGreetingFilename Set-Content – Path " . Skype for Business Online Use the Set-CsOrganizationalAutoAttendant cmdlet to modify the properties of an existing Auto Attendant (AA). We are using Skype for Business (SFB). Connect to Exchange Online PowerShell. com and adds them to a specified Auto Attendant in Teams. Example would be to change hours from default 8:00am through 5:00pm to 8:00am through 12:00 noon only for Monday. Skype for Business Server 2015 & 2019 will become end-of-life in October 2024. for every key. 77 Jun 05, 2020 · $prompt = Export-UMPrompt – UMAutoAttendant $attendant. The company also released a preview of the new Skype for Jan 24, 2017 · We are going to moving all our numbers to Skype for business online. Yes, we can PowerShell to set the AA (Auto Attendant), the cmdlet is New-CsAutoAttendant. I'll cover configuration of this Apr 28, 2014 · The script queries Exchange for existing Auto-Attendant and Dial Plan pilot numbers. Lesson learned. So they can give out a company line to the auto-attendant or a direct line to just them. Select your Auto Attendant and click edit, go to holidays. Business Hours . My key area of expertise is the communication and collaboration space with Microsoft Teams and related tech, i. Manage business hour groups without having to open a PowerShell console. May 10, 2013 · Office 365 Auto Attendant with Lync 2013 On Premise May 10, 2013 In my previous post I discussed Unified Messaging for the Voicemail feature of Office 365 with Lync 2013 on premise now in this article I will discuss how to configure the auto attendant in the same scenario. call still lands to receptionist. The most common use of an auto attendant is processing calls that are received outside of business hours. Just stumbling across this while trying to assign multiple international toll free numbers to the same auto-attendant. This example creates a new AA named Main auto attendant that has the following properties: It sets a default call flow. The lack of auto attendants and call queues have prevented many organizations from utilizing […] Mar 04, 2019 · In our example though, we’re going to route the call to our external number after business hours. Choose “Use this pilot number from Exchange UM and Select contact type as Auto-Attendant and press OK Mar 18, 2016 · Hi all, (This is an updated version 2. This also replaces the Auto Attendant feature in Exchange UM. If one looks through the list of new features in the 2019 release there is a smattering of new features, such as Cloud Voicemail and Cloud Auto Attendant, but at the end of the day, in speaking to our customers, there are really only two major “features” which begin to create any sort of a draw to attract existing SfB Apr 09, 2018 · Skype for Business Online Common Area Phone Setup This post follows on from my SfB Online Common Area Phone experience where at first i had a number of issues provisioning Common Area Phones for SfB Online which i had to open a Office 365 support ticket and Microsoft had several reports of the CAP Portal not working which has now been resolved. Overflow Option: Route to call queue, Auto Attendant, agent or disconnect call; Now that the prerequisites are met, it’s time to configure the queue. Now that they are in the TAC, you should be aware that the Teams version of the AA and CQ is a little different to what it was in Skype for Business Online. You’ve successfully migrated 16,000 users across the globe from Skype for Business to Microsoft Teams after months of painstaking voice infrastructure deployments, number porting, and a truck load of user adoption and change management. 8431. Jan 08, 2016 · The Powershell commands you're looking for are get-csexumcontact to see what you have and new-csexumcontact to create a new one. Block the Caller ID Mar 02, 2018 · Skype for Business Auto-Attendants in Office 365 need the option for external callers to dial an 'extension'. g. Jul 28, 2017 · The inspiration for this script came from Chris Hayward´s blogpost/script for creating holiday sets from a JSON source: As he mentions in the blogpost, the only source for JSON dates for most count… Skype for Business Server 2015 databases are as same as it was in Lync Server 2013. In this post I’ll go through the steps to configure a Microsoft Teams Auto-Attendant. I have a Skype for Business Server 2015 with an Auto Attendant setup. It enables voice response. to Destinations, create . Aug 10, 2017 · The next step from my automatic RGS holiday set was to see if it could be converted to work with Auto Attendant in Skype Online. 1 Slide 1 Skype for Business Cloud PBX Live Setup and Demos Tom Arbuthnot 2. Dial Scope. Microsoft 365, Exchange, Teams, SharePoint Online, Skype for Business Change the Skype for Business Default conferencing toll phone number with PowerShell for one user. I’ve just looked over the Skype Academy slide content slides available for download and Feb 11, 2019 · I previously covered the basics on how to install the Call Quality Dashboard (CQD) PowerShell module and perform a basic query. Oct 12, 2020 · Last week I endured the day from hell! Heed this warning otherwise it will happen to you. You’ve successfully migrated 16,000 users across the globe from Skype for Business to Microsoft Teams after months of painstaking voice infrastructure deployments, number porting, and a truck load of user adoption and change management. Auto Attendant: ce933385-9390-45d1-9512-c8d228074e07; Call Queue: 11cd3e2e-fccb-42ad-ad00-878b93575e07 Oct 14, 2020 · One of the cool built in features is the Microsoft Teams Auto Attendant. pressing extension digits after greeting doesn't do any thing. Conferences hosted on this Pool may still use Conference Auto Attendant but some functionality, such as name recording, may be impaired. #The admin running this script will be promted to make selections based on the desired call flow of the Auto Attendant. Below is an example of Visio output: Notes: You can diagram all Auto Attendants at one time (1 per Visio sheet) Jun 26, 2019 · This is a wrapper function for the SEFAUtil tool from the Lync Resource Kit Tools. Now you find yourself presented by the Role Creation Wizard. mp3 " – Value $prompt . which works great when a teams user calls any other user by extension. Â But once Skype for Business Server came along, Auto Attendant faded away. In the Office 365 portal you set opening hours by creating a weekly reoccurring schedule like this: There is no way in the GUI to set… # This script will configure a Landis Contact Center queue resource account to be used as a transfer option in a MS Teams Auto Attendant. keys 0-9 . Install the module and then run this script to log in. Choose the UM Prompts Role, and then anyone you drop into the members box is going to be able to call in and change your greeting on your Auto Attendant. 07. E Firewall Settings on Skype for Business . Click Buy a new Number. For details on Skype for Business Online Plans, see the Skype for Business Online Service Description. The Display Name is How the Auto Attendant or Cloud Call Queue will appear within the Skype for Business Client, the SIP Address is the SIP Address, and the OU is where the account is to be created. Another feature included in the Phone System license is using voice apps such as auto attendants and call queues. What was the key news? Cloud PBX Auto Attendant. Go back to the Auto Attendant menu and turn on the profile (Note: It is very important to turn Auto Attendant back on!) Dec 12, 2020 · My focus is on Microsoft Teams and Skype for Business depending on the requirements. 2: 09 . You can have multiple contact objects going to the same automated attendant. Sep 28, 2017 · Auto Attendant: Provides automated call answering and route calls using numeric keypad entries and voice recognition, offering features like Directory Search and multi-level menu options. 0. Set-UMmailboxpolicy -identity “Policy Name in O365” -SourceForestPolicy “CloudUM” Viola auto attendant should be ready to go. 0 Runtime. We have clients with business cards that include extensions. 201 5 ) This blog entry is valid for Lync 2010, Lync 2013 and Skype for Business Server. Review the flowchart below to see how this works. This migration service will allow you to get all the benefits of modern Microsoft Teams solution, which came to replace Skype For Business. # Prerequisites: # Active connection to Skype for Business online powershell Open Skype for Business Online Admin Center / Call Routing. There is two different Applications IDs you can set, one for Call Queues and one for Auto Attendants. 4558386 May 2020 cumulative update 6. Sep 27, 2020 · Auto attendant on MiVoice 400. Oct 21, 2019 · To use an Phone System auto attendant or call queue with Skype for Business Server 2019, you will need to create resource accounts that act as application endpoints and can be assigned phone numbers, then use the online Teams admin center to configure the call queue or auto attendant. Jun 15, 2020 · In Skype for Business admin center, you have the option to use one of your Service Numbers as default Conference Bridge number instead of the default shared number. If there is no dial plan created see Setup Office365 Exchange Online Unified Messaging for Hosted Skype for Business; In the new window, click the plus icon under the section UM Auto Attendants; Name the auto attendant and select the check box "Create this Auto Attendant as enabled" Nov 06, 2020 · Call Flow Manager for Skype for Business and Lync makes creating and managing Response Groups easy! No more bouncing between interfaces to configure a simple call flow. You use an Auto Attendant-type of system whenever you call a business and hear, “Press 1 for Sales, Press 2 for Support…” In this case, our customer’s Auto Attendant would not activate at all. Nov 24, 2020 · Fax Server and Auto Attendant IVR Installation Guide 4 Document #: LTRT-28943. AutoAttendant) (do not include any spaces) and enter the desired phone number in the Pilot Identifier List (e. g. You can watch the session on demand here, it will also be on the YouTube channel soon. An auto attendant will engage incoming calls depending on conditions. For example, you can change the operator, the greeting, or the menu prompts. Simply close any connections you have and download the exe from the link above and double click to install it. Before you can edit the users with PowerShell, you first need the Skype for Business PowerShell module. Click Features in the toolbar. 8. Partition your Active Directory for In order to manage AutoAttendant, the following field could be filled in: First Name - First name to search on First Name (Filter) - T9 translation of First Name, generated by script Last Name - Last name to search on Apr 05, 2017 · Last week Microsoft announced general availability of auto attendants and call queues in Skype for Business Online in Office 365. \BusinessHoursWelcomeGreeting. If you want to know more about it, search LinkedIn for my Skype Auto Attendant blog. This is the only way to update it since it wasn’t installed using install-module like most other connectors for O365. This cmdlet modifies the settings that define that routing. Now Create your Auto Attendant. . The auto attendant provides a menu system for incoming calls and includes a directory search option. com See full list on docs. “[These features] advance our goal of putting communication at the heart of productivity with Skype,” said Ron Markezich, Microsoft’s corporate vice president for Office 365 Marketing, about the Jan 31, 2019 · Fax Server and Auto Attendant IVR Installation Guide 4 Document #: LTRT-28878 . Picture the scene. Easier said than done. Oct 31, 2018 · While Exchange UM remains available in Skype for Business Server 2019 with Exchange 2013/2016, Exchange UM integration is being de-emphasised in favor of Cloud Voicemail and Cloud Auto Attendant features. My question is this: how can I query Skype for Business in powershell to grab the first unassigned number and assign it as the LineURI? I have been using New-CSUnassignedNumber but cannot seem to make any headway. The enhancements and partner solutions are aimed at making Skype for Bu Two Key Reasons to “Upgrade” to the Skype for Business Server 2019. Hi all, (This is an updated version 2. For more information on how to perform this, check out Microsoft Docs: Manage Skype for Business Online with PowerShell. com. The time zone is set to UTC. Feb 09, 2021 · Start the Skype for Business Server Management Shell: Select Start, select All Programs, select Skype for Business 2019, and then select Skype for Business Server Management Shell. If you want to learn more about auto attendants, see What are Phone System auto attendants? Oct 12, 2020 · Last week I endured the day from hell! Heed this warning otherwise it will happen to you. Blog, How-to, Microsoft Teams, PowerShell Jan 31, 2019 · Unified messaging in Exchange Server acted both as a voicemail server and as an auto-attendant service. 201 5 ) This blog entry is valid for Lync 2010, Lync 2013 and Skype for Business Server. If you want to disable automatic meeting migrations, you will need to create a remote PowerShell connection out to Skype for Business Online. If a match is not found, the contact object will be created. It then searches Active Directory for objects that have a matching Line URI (msRTCSIP-Line). You should be comfortable with Powershell. Nov 15, 2010 · Create a new UM Auto Attendant with any Name (e. See full list on docs. All IP Phone certified for Skype for Business Online are compatible with Call Queues and can be used by Agents. Below are the documentation for creating Call Queues and Auto Attendants: May 14, 2019 · Transfer out to PSTN from auto attendant and call queues; Extension dialing from auto attendant; Voicemail shared mailbox for auto attendant and call queues; This update comes just a few days after the control panels for AA & CQ moved from the Skype for Business Admin Centre to the Teams Admin Centre. Cloud Auto Attendant features a more intuitive Apr 04, 2017 · Microsoft announced the release of Skype for Business Online Call Queue and Auto Attendant at Enterprise Connect. Cloud Auto Attendant. This is what shows up when a call is transferred to your Skype users. May 26, 2019 — 21 Comments. We currently have 90% of our users on-premises. This version is a major release including the upgrade of the PHP/Apache components and several fax -related bug fixes. 9319. Jan 13, 2020 · • Hybrid Cloud Auto Attendant Configured. Now you may have to wait up to 24 hours for the account to be provisioned. It sets an after-hours call flow. Creating a Dial Plan These steps create the dial plan, configure Voice Access and the Auto Attendant. Apr 24, 2019 · 3 Ways to Keep Voicemail & Auto Attendant when Upgrading to Skype for Business 2019. Ill post two posts one for Auto Attendant and one for Call queues. Skype for Business, Azure, PowerShell, and Microsoft 365 Mar 28, 2017 · The Skype for Business service is getting a few new feature additions, Microsoft announced this week. Blog, How-to, Microsoft Teams, PowerShell, UC News. In order to modify some of the settings for this cmdlet, your system must already either have Announcements defined or an Exchange Auto Attendant set up. See full list on commsverse. In Skype Online, an AA or CQ was set up starting with a service number. Nov 21, 2017 · Your investment in Attendant Pro for Skype for Business & Office 365 is future proof because it can be used for Microsoft Teams or Skype for Business contacts. AA now includes business hours, more details on Jul 07, 2016 · A workflow in Skype for Business acts a bit like the gate to your phone system for people calling in. When using Skype for Business as your enterprise phone system in conjunction with Office 365 Auto Attendant, it is a very effective solution for your Auto Attendant needs. See full list on github. Go to Auto Attendants, select the new Auto Attendant, click on “Edit”, and then “Save”. Skype for Business Server 2015 installs SQL Server 2014 Express Edition (64-bit) for local configuration databases while SQL Server 2014/SQL Server 2012 SP2 with CU2/SQL Server 2008 R2 SP2 can be deployed for Back End databases, Archiving, Monitoring, Persistent Chat and Persistent Chat Compliance databases. The script reads the holidays for a specified country from officeholidays. Mar 19, 2018 · Configuring auto attendant directory search in Microsoft Teams - Thu, Sep 10 2020 Configuring meeting security in Microsoft Teams - Fri, Jul 10 2020 The examples I'm going to focus on primarily relate to scheduling PowerShell scripts for Exchange, Skype for Business, and Office 365 services. com May 19, 2019 · Repeat for all of your call queues. Dial by Name. For instructions, see Connect to Exchange Online PowerShell. Nothing on premises required for this to work Below is the list of versions that will work with Skype for Business Online: Skype for Business Click-to-Run - Requires the April 2018 Updates: Monthly and Semi-Annual Targeted – 16. Notify Skype for Business host (CallTower) that you would like to switch to or enable Office 365 Unified Messaging voicemail. Teams / Skype for Business Administrator on Demand. com Oct 04, 2018 · I'd like to change the greeting (or menu prompt) of an auto attendant via PowerShell. 123) is here. An inclusion scope is specified. The following components are included in this version: Skype for Business Cloud PBX Tidbits – Auto Attendant, Voicemail Caller ID, Phone Menu Tree Office365 Office 365 migration phishing Powershell Remote Mar 28, 2017 · "This week, we're releasing Auto Attendant and Call Queues, two new advanced calling features in Skype for Business Cloud PBX," said Ron Markezich, corporate vice president for Office 365 I posted an article over at 4Sysops on configuring auto attendant directory search in Microsoft Teams. Generally, I'll write a new blog article, since the conversion history over multiple device and other service have change with Skype for Business 2015 Server. The Fax Server and Auto Attendant Version 2. 9126. You use an Auto Attendant-type of system whenever you call a business and hear, “Press 1 for Sales, Press 2 for Support…” In this case, our customer’s Auto Attendant would not activate at all. Select Edit (if this is an existing Auto Attendant) Dec 07, 2017 · Auto Attendants. Availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX. Mar 27, 2017 · At the Enterprise Connect conference in Orlando today, Microsoft announced new Skype for Business features: Auto Attendant and Call Queues. Auto Attendant has been around for a while now, coming from Skype for Business, and can help Organizations put a front end on customer facing numbers. Mar 28, 2017 · The Skype for Business service is getting a few new feature additions, Microsoft announced this week. Powershell script to tweak Auto Attendant for Skype Online Looking for a power-shell script to tweak hours of operation on an existing Auto Attendant. Enterprise Voice in Skype for Business Server 2015 If you are responsible for the roll out or support of Enterprise Voice in Skype for Business Server 2015 (or Lync Server 2013) then this is the book for you. The lack of auto attendants and call queues have prevented many organizations from utilizing Skype for Business Online Cloud PBX functionality as they require these features to full replace their on-premises legacy PBX. com . Numbers. Each Holiday can have an (optional) greeting and a call handling option selected by the Admin: Up to 10 different date ranges can be created for each Holiday in Auto Attendant. Add a device account. In the Skype for Business Online Auto Attendants and Call Queues there are a few spots in the flows that allow you to redirect callers to another Auto Attendant, another Call Queue or a “Person in Your Company”. Dec 17, 2018 · Hi Team, I have a very strange issue. ExchangeAA), enable the auto attendant, and then enter another unique phone number (e. Open up the Skype for Business Online Admin Panel, Open “Call Routing”, Select “Call Queues” tab, Use “+Add new” to add a new Call Queue. Design and manage the Auto Attendant services of your Business, on your own. Jul 20, 2017 · That sounds easy to do for a personal Skype account. 6 introduces new features and infrastructure changes as described in this document. For Skype for Business hybrid environments, see Skype for Business hybrid Oct 17, 2018 · So the owner of our company want us to get a 3rd party auto attendant and not use the one that came with S4B. Round Robin routing option is introduced in call queues . But I was able to play my professionally recorded voicemail greeting audio files directly into SfB using a Virtual Audio Cable. Dec 29, 2020 · The Meeting Migration Service is enabled by default in the tenant. Set up a Cloud auto attendant, Create a Cloud call queue; Test if you can reach your AA or CQ from on-prem and cloud users. We did get a new Skype for Business Server, as well as a new Exchange Server. Aug 27, 2015 · Go ahead and click that + sign. May 14, 2019 — 102 Comments. This tool can be found in C:\Program Files\Common Files\Skype for Business Server 2015\Support . Create Auto Attendant Flow. 0. If the number that you want to use is a User number, it CAN be converted to a service number (you will have to open a ticket for that) but take note that a service number cannot be assigned to a user -- only to a Call Queue, Auto-attendant or Conference bridge. g. See Here to connect Auto Attendants and Call Queues have come a long way since their infancy in Skype for Business Online. Once this written, I post the link here. Jan 01, 2014 · Get-csAutoAttendantDiagram uses Powershell to output your Exchange UM Auto Attendant(s) in a text file that can be easily imported into Visio and viewed in a 1 page, easy to follow, graphical and hierarchical format. Teams auto attendants play recordings or use text-to-speech for the menu system’s initial greeting. Choose a key press and select the Dial by Name option from the Call Routing drop-down. com -OU "OU=ExUmContacts,DC=contoso,DC=com" -DisplayNumber +9626551333 Running this command is not enough in case of on-premise UM integration. Business Hours. These features have been in preview for several months, and I know many people are excited to finally have them released. However, for the 10% of our users whose mailboxes are in Office 365, the auto-attendant cannot find them in the “dial by name” directory. This ugly one was auto generated because I created it from the Auto Attendant screen instead of here. and. +13125551000). A caller enters the primary auto attendant, and Teams presents some dial key You can create an auto attendant for your organization by using the Skype for Business admin center. OrgAutoAttendant (used for Auto Attendants) HuntGroup (used for Call Queues) Now, let’s add some details to the scenario: The audio file is called Loop. Oct 24, 2017 · Ultimately, I really don't think there is a way to strictly upload an audio file into Skype for Business. This function requires Quickly and easily manage your Skype for Business groups. Restart the World Wide Web service. May 10, 2013 · Then within Exchange Online Powershell. A few things to watch out for As of writing this blog post, there’s no official announcement to confirm whether this method of call forwarding for auto attendants is officially supported. Voicemail shared mailbox for auto May 20, 2019 · Voicemail shared mailbox for auto attendant and call queues; Randy Chapman has done a couple of great deep dive blogs on this here: How to: Assign a Direct Routing Number to an Auto Attendant or Call Queue in Microsoft Teams Phone System. Find where your phone numbers have been assigned, and those unassigned available for use. Auto Attendant Cloud PBX Office 365 Skype for Business Online Skype Operations Framework SOF About the Author Brian is a Technical Consultant for Perficient’s Unified Communications practice focusing primarily on Skype for Business and Microsoft Teams workloads. uk Global Deployments Microsoft Certified Master / MVP Author, Blogger, Speaker Full Time UC Solutions Architect SNMP 3. So far, I am having no luck finding something that will work with the cloud base version that can tie the auto attendant to S4B. This site is related to feedback on the Skype for Business client. Sep 14, 2016 · You could still use Auto Attendant with Lync 2013. 9319. Marina Kolomiets and Irena Andonova walked you through design, provisioning, licensing requirements, and use Call Queues and Auto Attendant concept across Mar 28, 2017 · Microsoft is beefing up Skype for Business in Office 365 with advanced call features, meeting room solutions and call analytics. But we’re missing one component: the Unified Messaging service in Exchange Server 2013/2016. E Firewall Settings on Skype for Business . Either an AD attribute or a field in the online Skype 'voice users' section I can populate to add a 3-digit, 4-digit etc extension that will be recognized when dialed from an auto-attendant. Custom Menu Options. You have to use PowerShell connected to your Office 365 account. 75 F Configuring the Windows Server for Microsoft Office 2013 or Office 2016 . See my recent post here. Commands . I need to setup an IVR (Interactive Voice Response) configuration with my Office 365/SfB telephone number. There is no Conference Auto Attendant configured for this Pool. com; Go to TAC and configure your AA or CQ with the resource account you added on-prem. I’ve just looked over the Skype Academy slide content slides available for download and wanted to write a quick summary of key points with the Call Queues and Auto Attendant. . Start Skype for Business Server services. Preview of the new Skype for Business Call Analytics dashboard, which provides IT admins Nov 15, 2019 · • Skype for Business Server 2019 Software Support. The Set-CsAutoAttendant cmdlet lets you modify the properties of an auto attendant. Directory Search . Â No longer needed, I heard some industry chatter say. I'll cover configuration of this Apr 04, 2017 · Overflow Option: Route to call queue, Auto Attendant, agent or disconnect call; Now that the prerequisites are met, it’s time to configure the queue. This wasn’t a necessity for Unified Messaging with Exchange Online, but is for Cloud Voicemail. PowerShell. . 79 May 22, 2015 · After upgrading to Skype for Business Server 2015, it turned out that during business hours when the Menu navigation was played, calls were not being transferred to Lync users, but just looping the Exchange auto attendant play message instead. Create Exchange UM Holiday Schedules for Auto Attendants Example. g. Skype for Business can be deployed on premises, in the cloud or as a hybrid service. Faster, smarter, easier. If you didn’t use PowerShell you could create another version of the Auto Attendant in the EAC GUI (append an_1 to the original name of the Auto Attendant) and simply copy the Tag Archive: Auto Attendant Exchange Online Auto Attendant does not transfer calls to extensions in Skype for Business Server 2015 Guy Bachar May 22, 2015 1 Comment Jul 05, 2019 · A licence is required for Call Queues and Auto Attendants that have phone numbers associated to them. The Skype for Business client can also be configured in a Lync Server 2013 environment. Use PowerShell to assign a previously requisitioned Service Number to the Resource Account. Feb 01, 2019 · A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Principal Solutions Architect at Microsoft Collaboration specialists Modality Systems. Traditionally Exchange does not do well with spaces in auto attendant names and thus it is still recommended to follow that guidance. Exchange UM also provides auto attendant features that are going away in Exchange Server 2019. NET to create the SQL connections to remote servers was the local Windows firewall blocking the connection attempt. Skype for Business Server can be set up to route calls to appropriate destinations when an unassigned number is called. 0. Jul 25, 2008 · By default the auto attendant feature has a set of voice prompts that are said during the incoming calls however we can configure special greetings for Business and non-business hours, and informational messages; we can also define holiday prompts, allow users to transfer to an operator, place a call, leave a message, look up either the Global Aug 27, 2015 · A recurring question that clients seem to have after a Lync 2013 or Skype for Business deployment is, “How do I change the message on the Auto Attendant?” On the surface, this seems to be a simple answer: just record the new message and set the Exchange Auto Attendant to use the new message. exe application from C:\Program Files\Common Files\Skype for Business Server 2015\Support directory and load data. Audio files or Text to Speech. skype for business auto attendant powershell